Establish Organizational Process Needs

The organization’s processes operate in a business context that must be understood. The organization’s business objectives, needs, and constraints determine the needs and objectives for the organization’s processes. Typically, the issues related to finance, technology, quality, human resources, and marketing are important process considerations.

The organization’s process needs and objectives cover aspects that include the following:

• Characteristics of the processes
• Process-performance objectives, such as time-to-market and delivered quality
• Process effectiveness, such as indicator of defect removal efficiency, process compliance index.

Typical Work Products in this process area is Organization’s process needs and objectives.

To implement this specific practice, simply follow practices below:

1. Identify the policies, standards, and business objectives that are applicable to the organization's processes.
2. Examine relevant process standards and models for best practices.
3. Determine the organization’s process-performance objectives, such as defect removal efficiency, process compliance index, etc.
4. Define the essential characteristics of the organization’s processes base on: Processes currently being used in the organization;Standards imposed by the organization; or Standards commonly imposed by customers of the organization.
5. Document the organization’s process needs and objectives.
6. Revise the organization’s process needs and objectives as needed.